Questionnaire ( Please evaluate us by selecting the correspondent choice )
1 = very good , 3 = satisfactory , 5 = poor , 0 = can't be answered

Your contact with us:	1	3	5	0
Accessibility, prompt call back
Prompt response to customer needs
Put in contact with correct person
Respect of agreements
Immediate help, when required
Prompt treatment of reclamations
Honesty, credibility
Is the number of our visits sufficient?
Care for your requirements
Well organised
Completeness/Comprehensibility of offers
Your judgement as to our reliability:	1	3	5	0
Fidelity concerning agreements, delivery on time
Delivery and performance with respect to your order
Our employees are:	1	3	5	0
Competent
Fast
Friendly
Image:	1	3	5	0
Information material
Do you feel well advised?
Are you informed about the whole range of products?
Your judgement as to our product range:	1	3	5	0
Extent of range/possibilities of production
Quality compared to our competitors
Packing and condition at delivery
Time of delivery/performance
Price-performance ratio
In general:	1	3	5	0
Global appearance (evaluation as for the whole company)
Corporate identity/written documents
Miscellaneous:	Yes		No
Do you also know us from advertising?
Would you recommend our company?
Are you willing to fill in a questionnaire about our company annually?
Would you like to be contacted regarding the question mentioned above?
Additional statements and suggestions for improvements:
Your contact data:
Company: First name: Last name: E-Mail: